Terms of Use (Premium Sellers and their Buyers)

Your use of the platform Cleantech Mart and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Cleantech Mart including the applicable policies which are incorporated herein by way of reference of the other policies on the website. By mere use of the Cleantech Mart, You shall be contracting with Idealers B2B Private Limited, the owner of the Platform. These terms and conditions including the policies constitute Your binding obligations, with Cleantech Mart.

1.      User Account

1.1.   To become a registered User(s) (buyer/ vendor) of the Site a detailed procedure has been made available which is for the convenience of User(s) so that they can easily use the website.

1.2.   User(s) can become registered User(s) by filling an on-line registration form on the Site by providing the required information (including name, contact information, details of User(s) business, etc.)

1.3.   Clean Tech Mart will establish an account (“Account”) for the User(s) upon successful registration and will assign a user alias (“User ID”) and password (“Password”) for log-in access to the User(s)’s Account. Clean Tech Mart may at its sole discretion assign to User(s) upon registration a web-based email or messaging account (“Email Account”) with limited storage space to send or receive emails or messages. Users will be responsible for the content of all the messages communicated through the account.

2.      Vendor/ Sellers Rights and Obligations

As a vendor/seller, the seller agree to fulfil the following additional obligations outlined in this clause. Unless as otherwise provided in this clause, “you” or “your” shall only be referred to vendors/sellers

2.1.   If you wish to sell the items on the platform, you shall become a vendor by choosing a subscription plan and completing the Registration process. Further you shall list the items by providing photo/description of the items you wish to offer and the price for which you wish to offer it. The pertinent information, images or videos used in the response must accurately reflect the quality and condition of your items. The vendors/sellers shall solely be responsible for the content displayed on the platform including the existence, availability, functionality, fitness for purpose, legality, quality, appearance and safety of the item offered.

2.2.   As a registered seller, you may put item(s) for sale on the Platform in compliance with the Policies, which are incorporated by reference into these Terms of Use and Terms and Conditions as on website. You must be legally permitted to sell the item(s) listed for sale on the Platform. You must guarantee that the listed items do not infringe on other parties’ intellectual property, trade secrets, or other proprietary rights, as well as their publicity or privacy rights. Listings may only include written descriptions, graphics, and images that explain the item for sale. All listed products must be placed in the proper category on the Platform. To ensure that sales are fulfilled successfully, all advertised items must be kept in stock.

2.3.   Vendors must agree to the Terms and Conditions for displaying products and its information as provided on the website.

2.4.   As a registered seller, you represent that you own the requisite trade licences.

2.5.   Tax Liability

a.      As a Seller/Vendor, it is solely your responsibility to determine whether you are required to charge or remit any taxes to the relevant tax authority on any transaction agreements you enter into.

b.      If you are required to charge any GST, you shall include such GST in your amount (as specified in your listing), and you must issue tax invoices to your buyers if required by the law.

c.       You are solely responsible for fulfilling any reporting obligations that may arise under tax laws of India.

2.6.   IDEALERS B2B PVT LTD (Cleantech Mart) hereby notifies Food (packaged) vendors that all food items listed for sale on this site must possess valid FSSAI (Food Safety and Standards Authority of India) certification. It is mandatory for vendors to ensure that all food products comply with FSSAI regulations and standards before being made available for sale on this platform.

 

2.7.   Failure to comply with this requirement may result in legal action, including but not limited to termination of the agreement between the respective vendor and IDEALERS B2B PVT LTD (Cleantech Mart) and any associated liabilities.

 

2.8.   By continuing to list food items for sale on this platform, the respective vendors acknowledge and agrees to abide by the aforementioned FSSAI certification requirement.

3.      Process to buy from Cleantech Mart

 

3.1.   Product Selection and Quantity: Buyers shall select products and quantity (Minimum order Quantity) and add them to the cart.

3.2.   Check Delivery Date: Buyers shall verify the delivery date by entering their pin code to ensure delivery feasibility.

3.3.   Cart Review or Checkout: Buyers can review the items in their cart or proceed to checkout.

3.4.   Billing and Shipping Information: At checkout, buyers shall provide billing details and shipping address.

3.5.   Choose Shipping Courier: After entering billing and shipping details, buyers can select a shipping courier based on rates and availability, facilitated by integrated Shiprocket services.

3.6.   Payment Selection: Buyers shall choose their preferred mode of payment (COD, QR Code & UPI, Credit & Debit).

3.7.   Place Order: Once the payment is completed, buyers shall place the order. They receive a confirmation email from the platform detailing order information and payment method.

3.8.   Consignment Update: Upon receiving the consignment, vendors update the buyer through the messaging app in their dashboard.

 

4.      Process of seller after order placement

4.1.   Confirmation Email on Order Placement: Upon placement of an order by the buyer, the vendor shall receive a confirmation email regarding the order receipt.

4.2.   Vendor Dashboard: All the orders shall be displayed on the vendor dashboard and the vendor can access the Dashboard by clicking the Red Button Named “Go to Dashboard”.

4.3.   From the dashboard, the vendor can navigate to the Orders section and check all orders received.

4.4.   View and Edit Order Details: On the orders page, the vendor can click the “eye icon” under the “Action Tab” to view and edit order details, using this the vendor can:

·  Change the order status;

·  Download or print the invoice;

·  Update the status to shipped once the item is shipped.

4.5.   3^rd Party Logistics (Shiprocket Services): For ease of transportation and delivery, Cleantech Mart has tied up with Shiprocket or any other 3^rd party Logistics as the vendor may find suitable. The vendor is required to open an individual account on shiprocket.com/ 3^rd party logistics’ website in order to utilize Shiprocket’s/ their services. Cleantech Mart (by IDEALERS B2B PVT LTD) bears no responsibility for the transportation of the ordered products. Subsequently, the vendor may input product details, including:

·    Buyer’s Details

·    Buyer’s Address

·    Pickup Details

·    Order Details

·    Package Details

The orders are ready for shipping once all the information has been filled.

4.6.   To ensure the timely and efficient delivery of products, the Vendor is at liberty to select any courier service for shipping items to the Buyer’s location, notwithstanding the platform’s partnership with Shiprocket for logistical support. The Vendor shall bear any variances in shipping costs. The platform, Cleantech Mart by IDEALERS B2B PVT LTD, is not liable for any discrepancies in shipping rates provided by Shiprocket or any other courier service chosen by the Vendor.

4.7.   If necessary, the vendor can post a remark on his dashboard’s messaging service to be sent to the buyer.  The vendor has the option to upload any files in the (jpg, jpeg, gif, png, pdf, doc, or docx) format that the buyer needs to receive in order to confirm dispatch.

4.8.   Following completion of the process, the vendor’s dashboard displays the status as shipped. The vendor and buyer receive an additional message informing them of this change in status.

4.9.   A completion report will be supplied by Shiprocket after the cargo is delivered. The vendor must upload a screenshot of the same to the customer.

4.10.  After the purchase, the buyer will be provided with a 7-day grace period during which they can submit any claims or concerns regarding the products they have received. This grace period allows customers to thoroughly inspect their purchases and ensures that any issues can be promptly addressed by our customer service team.

4.11.  Payment Cycle: If the buyer does not submit any refund/return claim within 7 days after the delivery of the product, the buyer will be ineligible for a return/refund. Subsequently the seller/ vendor shall be eligible to receive payment for the order. Cleantech Mart by IDEALERS B2B PVT LTD ensures that payment for the vendors sales (less Cleantech Mart fees) is safely paid into your bank account every 8 days.  In your (Seller’s) account, you can examine your deposited balance. You are able to receive payment for the order 8 days after it is delivered.

 

 

5.      Relationship between the Parties

5.1.   The relationship between vendors, buyers, and the platform shall be principal to principal. Each party acknowledges and agrees that they are independent entities engaging in transactions facilitated by the platform. The platform serves solely as a medium for the exchange of goods and services between vendors and buyers. The platform does not act as an agent, representative, or partner of either vendors or buyers. Any transactions conducted through the platform are solely between the vendor and the buyer, and the platform assumes no responsibility or liability for the quality, delivery, or any issues arising from such transactions. Vendors and buyers agree to indemnify and hold harmless the platform and its affiliates, directors, officers, employees, and agents from any claims, damages, or liabilities arising out of or related to their transactions conducted through the platform.

5.2.   By using the platform, vendors and buyers expressly acknowledge and agree to abide by the principal-to-principal relationship outlined in this clause.

             

6.      Force Majeure

Under no circumstances shall Cleantech Mart by Idealers B2B Pvt Ltd be held liable for any delay or failure or disruption of the goods or services delivered through the Site resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, flood, storms, explosions, Acts of God, natural calamities, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

7.      Indemnification

7.1.   User(s) hereby agree to indemnify and save Idealers B2B Private Limited, its affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from their use of the Site (including but not limited to the display of User(s) information on the Site) or from User(s)’s breach of any of the terms and conditions of this Agreement.

7.2.   User(s) hereby further agree to indemnify and save Idealers B2B Private Limited, its affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties relating to products offered or displayed on the Site.

7.3.   User(s) hereby further agree that Idealers B2B Private Limited is not responsible and shall have no liability for any material posted by other User(s) or any other person, including defamatory, offensive or illicit material and that the risk of damage from such material rests entirely with the User(s). Cleantech Mart reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by any User(s), in which event such User(s) shall cooperate with Cleantech Mart in asserting any available defences.

 

8.      Limitation of Liability

In no event shall Idealers B2B Private Limited be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

·       the use or the inability to use the Services or Products

·       unauthorized access to or alteration of the user’s transmissions or data

·       breach of condition, representations or warranties by the sellers of the Products

·       any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform or Service. Idealers B2B Private Limited shall not be held responsible for non-availability of the Cleantech Mart during periodic maintenance operations or any unplanned suspension of access to the Cleantech Mart website. The User understands and agrees that any material and/or data downloaded at Cleantech Mart is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their device or loss of data that results from the download of such material and/or data. To the maximum extend that is permissible under law, Cleantech Mart by Idealers B2B Private Limited liability shall be limited to an amount equal to the Products purchased value bought by You. Idealers B2B Private Limited shall not be liable for any dispute or disagreement between then users/buyers.

 

9.      Cleantech Mart Cancellation and Refund Policy

Return & Exchange Window

Products purchased from Cleantech Mart can be returned or exchanged within 10 days of the purchase date.

To be eligible, items must be unused, in their original packaging, and in the same condition as received.

How to Initiate a Return or Exchange

To start a return or exchange, please email us at support@cleantech-mart.com and respective seller’s mail ID with your order number, details of the item(s) you wish to return or exchange, and the reason for your request along with photos and videos of the product.

Return and Refund policies are specific to the Sellers, so please read their individual policies. Food items do not have return policy.

Our team will guide you through the return process and provide a return shipping label if applicable.

Refund Processing Time

Once we receive your returned item and verify its condition, your refund will be processed within 7 business days.

The refund will be credited to your original method of payment. Depending on your payment provider, it may take an additional 2-7 business days for the amount to reflect in your account.

Additional Notes

Returns initiated after 10 days from the purchase date are not eligible for refund or exchange.

For any questions or assistance, contact our support team at support@cleantech-mart.com.

This policy ensures transparency and a smooth experience for all Cleantech Mart customers.

 

10.  Dispute Resolution

In the event of a dispute arising from this agreement or related to the transaction between the Buyer and Vendor or Cleantech Mart, the parties agree to seek resolution through mediation before resorting to arbitration or litigation. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, and the venue for such arbitration shall be [City/State], India. The arbitration proceeding shall be in English language. The decision of the arbitrator shall be final and binding on both parties.